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Thought Industries has been a valuable tool for users in various industries, solving a range of problems and meeting their specific needs. …
Overview
What is Thought Industries?
The Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to handle complex learning operations at…
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What is Thought Industries?
The Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to handle complex…
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What is Thought Industries?
The Thought Industries platform enables enterprise organizations to create,
manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the
unique needs of customer education, and aims to make it easy to handle complex learning
operations at scale to empower growth.
Its administrative capabilities include native tools and thirdparty integrations, businesses boost learner engagement, operationalize processes, and execute an impactful, outcome-driven customer education program to continually drive new revenue. The platform removes the burdensome need for multiple solutions – surpassing the capabilities of a traditional LMS – to execute a single initiative, freeing up resources. The tools are designed to help organizations improve their efficiency which helps businesses consolidate their technology, optimize operations, and grow their online learning capabilities. The vendor states the solution encourages users to leverage nontraditional learning methods that engage customers and ignite behavioral change that leads to longer lasting relationships.
Its administrative capabilities include native tools and thirdparty integrations, businesses boost learner engagement, operationalize processes, and execute an impactful, outcome-driven customer education program to continually drive new revenue. The platform removes the burdensome need for multiple solutions – surpassing the capabilities of a traditional LMS – to execute a single initiative, freeing up resources. The tools are designed to help organizations improve their efficiency which helps businesses consolidate their technology, optimize operations, and grow their online learning capabilities. The vendor states the solution encourages users to leverage nontraditional learning methods that engage customers and ignite behavioral change that leads to longer lasting relationships.
Thought Industries Features
Learning Management Features
- Supported: Course authoring
- Supported: Course catalog or library
- Supported: Player/Portal
- Supported: Progress tracking & certifications
- Supported: Assignments
- Supported: Learning administration
- Supported: Learning reporting & analytics
- Supported: eLearning
- Supported: Assessments
- Supported: Live online learning
- Supported: In-person learning
- Supported: Video learning
- Supported: eCommerce
- Supported: AICC-compliant
- Supported: SCORM-compliant
- Supported: Social learning
Additional Features
- Supported: White-Labeled Site Builder
- Supported: Built-In Course & Content Authoring
- Supported: Client, Partner & Group Management
- Supported: Integrated eCommerce & Licensing
- Supported: 360-Degree Insights
- Supported: Learner Management
- Supported: Certifications, awards, badges, and leaderboards
- Supported: Webinar Tools: including WebEx, Zoom, GoToMeeting, GoToTraining, and Adobe Connect.
- Supported: Middleware Tools: integrations with Zapier and Segment
- Supported: Translation Tools
- Supported: BI Connector: connect to your organizations business intelligence tool
- Supported: Salesforce, Stripe, Zendesk, Gainsight PX
- Supported: Google Looker reporting technology
Thought Industries Screenshots
Thought Industries Video
Thought Industries Integrations
- Stripe Payments
- Zoom
- GoTo Meeting
- GoTo Training
- Gainsight PX
- WebEx
- and Adobe Connect
- Salesforce
- Zendesk
Thought Industries Competitors
Thought Industries Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Global |
Thought Industries Downloadables
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(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Thought Industries has been a valuable tool for users in various industries, solving a range of problems and meeting their specific needs. Users have found success in using the platform to deliver online courses, both with preloaded content and live sessions, addressing the limitations of other solutions. The software has helped standardize the learning experience for agencies and organizations, resulting in longer customer retention and increased product usage. Additionally, customers have praised the Academy feature of Thought Industries, which has relieved stress for support teams.
Thought Industries has also facilitated digital transformation for organizations in education and L&D fields, offering diverse content modalities and personalized learning plans. It has allowed users to seamlessly transition from in-person to online classes, resulting in highly praised courses with improved completion rates. The platform's ability to centralize training content and offer on-demand learning options has increased customer engagement and visibility.
The software has proven beneficial for onboarding clients and new staff, making the process more seamless and freeing up time for other tasks. It enables the provision of customized learning materials in one place while ensuring learner privacy. Moreover, Thought Industries has played a crucial role in expanding business opportunities by reaching clients who cannot travel and providing scalable training programs at an attractive price point. Overall, users have had positive experiences with Thought Industries, appreciating its functionality, user-friendly interface, and responsive customer support team.
Easy-to-use School Configuration and Course Authoring: Users appreciate the partnership with Thought Industries and find the overall school configuration and course authoring to be easy to use. Several reviewers have mentioned that they were able to quickly set up their learning platforms and create courses without any difficulties.
Highly Personalized Learner's Experience: The platform allows for customization of the learner's experience, making it highly personalized. Many users have praised this feature, stating that it helps them deliver tailored content to their learners, resulting in a more engaging and effective learning experience.
Impressive Presentation and User Ease: Users find the presentation, look, and user ease of the platform to be impressive. Numerous reviewers have commended the modern and user-friendly interface, emphasizing that it enhances the overall user experience and makes navigation intuitive.
Confusing and Not Intuitive User Interface: Many users have found the user interface of Thought Industries to be confusing and not intuitive, making it difficult to navigate and perform tasks efficiently. The platform's complexity has led some reviewers to suggest that there is room for improvement in simplifying processes and improving content flow and user management.
Challenging Reporting Tools: Users have expressed difficulties with the reporting tools in Thought Industries, finding them robust but not easy to learn and use. Reviewers find it challenging to extract the specific data they are looking for, which has impacted their ability to analyze and make informed decisions based on the information provided by the platform.
Slow Customer Support and Lack of Communication: Some users have experienced slow customer support at times, leading to frustration. In addition, certain representatives seemed unsure how to provide assistance, resulting in less than satisfactory resolutions. There have also been instances where users had to escalate requests to executive contacts due to a lack of accountability regarding development requests. Users feel that communication on the timeline or completion of requested features is often lacking, leaving them uncertain about progress updates.
Users recommend the following actions when using Thought Industries: Consult with TI experts and plan ahead. Users suggest working with Thought Industries (TI) consultants for assistance in training development and having a clear goal and plan in mind before using the platform. They advise against launching too early and recommend thoroughly testing all functionalities before adding content. Get a demo and reach out to companies. Users recommend getting a demo of Thought Industries before making a decision. They also suggest reaching out to companies that use it to see if it aligns with your needs. Pay attention to onboarding and requirements. Users advise paying attention to the onboarding process when setting up Thought Industries and having a clear list of requirements. They also mention considering web design knowledge and additional expenses for advanced interactive elements. These recommendations highlight the importance of seeking expert assistance, planning ahead, and thoroughly testing the platform's functionalities. Users also emphasize the value of exploring demos, reaching out to current users, and paying attention to onboarding and requirements during setup.
Attribute Ratings
Reviews
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We use Thought Industries to sell courses to our customers. It is primarily being used by the IT and Marketing departments. We now can create and sell courses based on our quarterly and annual content. This enables us to give customers interactive media and it also gives us a way of creating more revenue by subscription than just single product sales.
- Ecommerce: The eCommerce options on Thought Industries are far better than any other LMS. You can sell subscriptions, one-time products, and even physical products.
- Note-taking: The ability for users to take notes and journal is a key feature as a lot of our customers are teachers and they are learning the Bible and may want to go back and integrate their notes in other lessons.
- The ability to handle video and audio is exceptional, especially how the video files can be stored in Wistia.
- The panorama feature is helpful as we have many products that we white label and now, we can create courses for those customers as well.
- The SCORM functionality needs improvement. In my opinion, it's clunky and not mobile-friendly.
- The layout needs more flexibility. Our business has unique customers and a wide range of customers so being able to change it according to their needs would be helpful.
- There is no image library. You have to upload each image every single time.
- Updating changes can be slow.
- It needs a drag-and-drop functionality.
81.25%
8.1
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- Our customers love the new look of our courses on Thought Industries.
- In our usage experience, we were late in getting our courses launched due to some design functionality issues.
- We are steadily growing with customers signing up for courses every day.
Thought Industries is better on the financial side and as far as ease of use. It is more affordable than Docebo and is more aligned to an external customer use case. Docebo and Tovuti seemed to be more for internal training. Tovuti was less expensive, but it was a little harder to use although it had more quiz features.